Doing This Can Make a Cashier’s Day Better

The work of a cashier is often repetitive and whether they are sitting or standing, it can make dealing with customers stressful.

You can make their work day better by:

1.  Not Forgetting Your Money

Always check before you enter the store that you have what you need to make a payment. It does happen more often than not that after a cashier finishes ringing up the groceries people find they do not have the money on them. And either they will run back out to get it or they will abandon the goods. Which means the cashier will have to wait or un-ring each item. And probably close the till to do it.

Just as irritating, is you not keeping an eye on the amounts you are taking and then once at the cashier’s-discovering that you do not have enough to cover your purchases. Inevitably, you start to debate with yourself what to keep and what will go back on the shelf. While everyone waits. This is annoying for the cashier, the other people waiting in the queue and of course, for you.

2.  Joining the Right Queue

In large shops there is usually an express till that allows 10 items or less. So do make sure you have the right amount of items. The cashier will not attend to you and does dislike to send you away with your heavily laden trolley but, if there are people waiting, you will be asked to join the right queue.

On a slow day, you may get away with it and also if you add an extra item or two you may get away with it. However, the queue really is meant to serve customers with the 10 or less items; many like you, that want to get served quickly.

Cashiers do want to serve you and they do dislike looking like they do NOT want to serve you. So join the correct queue.

3.  Not Attending to Mobile Phone Calls

It is not only discourteous to other customers but it really is disrespecting the cashier when you come up to the register and start or continue a mobile phone conversation while the cashier is ringing up your goods. It’s just bad manners for you to talk on your mobile phone the whole time the cashier is scanning the items. For one the cashier may want to ask a question. You being on the phone means they may have to wait until you finish the call. Increasing the wait time in the queue for other customers.

Do try and make everyone happier by ending phone calls before checking out, ignoring calls or waiting until you have left the store to attend to mobile phone calls.

4.  Paying Attention to the Signs

When you approach a cashier and their till number is off…it means it is closed. Or if they have a barrier or a trolley blocking the way, it means they are closed. Either they are ending their work day or are checking in for their shift. In both cases, the cashier cannot attend to you without rebooting their computer system, typing in their login information, and maybe their supervisor’s. A process that can take a little more time than you are willing to wait. So, rightfully, the cashier will direct you to another cashier so as not to delay you.

5.  Minding Your Child

Cashiers, some of them who are parents too, know that it is difficult to control a crying child. They really have sympathy for parents who simply have upset children. However, in some case there are children who start to kick up a fuss to get what they want. They scream at the top of their lungs, throw themselves on the floor or throw things in the store and knock down displays. This is unacceptable and distracting to the cashier. So do agree beforehand with your child what they can have, if anything. And once inside-control them!

6.  Be Nice

Cashiers will normally not start ringing up before they greet you. A very basic thing that is nice when two people meet. So, when the cashier greets you-do greet them back. And remember to say thank you at the end.

The cashier may have either a really busy time or a very long uneventful time in their work day but, being nice to them, can really help make their day a whole lot better.


A Zambian site sharing quick read articles around work, money and adulting life with selective interviews and quotes.
The founder, editor and lead writer who left university with a good grasp of public administration, economics, money, banking and international relations is also qualified in journalism and creative writing. She has been published in Drum and The BBC Focus on Africa Magazine and has been featured in several local and international publications.
An avid bird watcher with an extraordinary fondness for chikanda ( a Zambian delicatessen that vegans and non-vegans world-wide are putting on their bucket list ) she often tweets in poetry and short prose @kwachalelo